Privacy Policy

This Privacy Policy describes how Oasis Relief (“Oasis,” “we,” “our,” or “us”) collects, uses, shares, and protects your personal information when you visit https://www.oasisritual.com (the “Site”), purchase from us, contact us, or otherwise interact with us.

Oasis Relief is operated by RJNEPTUNE CO LLC

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We may collect the following categories of personal information depending on how you interact with us:

A. Information You Provide Directly

When you place an order, sign up for emails or texts, contact us, submit a review, or otherwise interact with us, we may collect information such as:

• name
• email address
• phone number
• shipping address
• billing address
• payment-related information
• order details
• customer service messages
• review or testimonial content
• any other information you choose to provide

B. Information Collected Automatically

When you browse our Site, we and our service providers may automatically collect certain information, including:

• IP address
• browser type
• device type
• operating system
• pages viewed
• time spent on pages
• referring URL
• approximate location data derived from IP address
• browsing behavior
• purchase behavior
• cookie identifiers and similar tracking data

C. Information From Third Parties

We may receive information about you from third parties such as:

• ecommerce and payment platforms
• analytics providers
• advertising partners
• email and SMS platforms
• social media platforms
• fraud prevention and security providers
• review or customer support tools

2. How We Use Your Information

We may use your information to:

• provide, operate, and improve our Site and services
• process and fulfill orders
• send order confirmations, shipping updates, and support responses
• communicate with you about your account, purchases, or inquiries
• send marketing emails or text messages if you opt in
• personalize your shopping experience
• analyze traffic, usage trends, and marketing performance
• detect, investigate, and prevent fraud or misuse
• comply with legal obligations
• enforce our Terms of Service and other policies

3. How We Share Information

We do not sell your personal information for money. However, we may share your information with third parties in the following situations:

A. Service Providers

We may share information with vendors and service providers that help us run our business, such as those providing:

• website hosting
• ecommerce functionality
• payment processing
• order fulfillment
• shipping
• email and SMS messaging
• analytics
• advertising
• customer service
• fraud detection
• review collection

B. Advertising and Analytics Partners

We may share certain identifiers, browsing behavior, and purchase-related events with advertising and analytics partners to help us measure performance, understand customer behavior, and show more relevant ads.

C. Legal Compliance and Protection

We may disclose information if required to do so by law or if we believe disclosure is necessary to:

• comply with legal obligations
• respond to lawful requests
• protect our rights, property, or safety
• investigate fraud, abuse, or security issues

D. Business Transfers

If all or part of our business is sold, merged, reorganized, or transferred, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We and our partners may use cookies, pixels, tags, scripts, and similar technologies to collect information about your activity on our Site.

These technologies help us:

• keep the Site functioning properly
• remember your preferences
• understand how visitors use the Site
• improve performance
• measure advertising effectiveness
• support remarketing and personalized advertising

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

5. Email and SMS Marketing

If you sign up for our email or SMS list, we may send you promotional and transactional messages.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the message. You can opt out of SMS marketing by replying with the applicable opt-out keyword, such as STOP, depending on the program instructions.

Even if you opt out of marketing, we may still send you transactional messages related to your orders or customer service requests.

6. Payments

Payment information is processed by third-party payment processors. We do not store your full payment card details on our own servers.

Please review the privacy policies of any payment processor you use during checkout for more information about how your payment data is handled.

7. User Content, Reviews, and Testimonials

If you submit a review, testimonial, photo, video, or other content to us, we may use that content in connection with our business, including on our Site, in emails, in ads, and on social media, subject to applicable law and our Terms of Service.

If you do not want your review or testimonial used in this way, please do not submit it, or contact us to request removal where applicable.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

• provide products and services
• fulfill orders and support requests
• maintain business and tax records
• resolve disputes
• enforce our agreements
• comply with legal obligations

We may retain certain information longer where required or permitted by law.

9. Security

We use reasonable administrative, technical, and organizational measures to help protect personal information. However, no method of transmission over the internet and no method of electronic storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:

• request access to the personal information we hold about you
• request correction of inaccurate information
• request deletion of your personal information
• opt out of marketing communications
• limit certain uses of cookies or targeted advertising

To make a privacy request, contact us using the information at the end of this policy.

We may need to verify your identity before completing certain requests.

11. State Privacy Rights

If you live in a state with an applicable privacy law, you may have additional rights, subject to legal exceptions, such as:

• the right to know what categories of personal information we collect, use, disclose, or share
• the right to request deletion
• the right to request correction
• the right to opt out of certain targeted advertising or certain sharing of personal information
• the right not to be discriminated against for exercising privacy rights

If required by applicable law, you may also designate an authorized agent to make requests on your behalf.

To exercise any applicable privacy rights, contact us at support@oasisritual.com.

12. Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is no uniform standard for responding to these signals, our Site may not respond to Do Not Track requests unless required by applicable law.

13. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take reasonable steps to delete it.

14. Third-Party Links

Our Site may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third parties. We encourage you to review their privacy policies before providing personal information.

15. International Visitors

Our business is based in the United States. If you access our Site from outside the United States, your information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the “Last Updated” date above. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.

17. Contact Us

If you have questions about this Privacy Policy or want to submit a privacy-related request, contact us at:

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Email: support@oasisritual.com

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