Shipping Policy

Effective Date: 04/28/26
Last Updated: 04/28/26

At Oasis Relief, we work hard to get your order to you as quickly and smoothly as possible.

This Shipping Policy explains how we process, ship, and support orders placed through https://www.oasisritual.com.

1. Shipping Availability

We currently offer shipping to most countries worldwide.

Shipping availability may vary based on your location, local carrier limitations, product availability, or customs restrictions. If we are unable to ship to your address, you will be notified at checkout or after your order is placed.

2. Shipping Rates

Shipping rates are calculated at checkout unless otherwise stated.

From time to time, we may offer discounted shipping, free shipping promotions, or special limited-time delivery offers. These promotions may be changed or discontinued at any time without notice.

3. Order Processing Time

Orders are typically processed within 1-3 business days.

Please note:

  • orders are not typically processed on weekends or holidays
  • processing times may be longer during major holidays, promotions, product launches, or periods of high order volume
  • order processing time is separate from shipping time

4. Estimated Delivery Times

Estimated delivery times vary depending on your location, shipping carrier, customs processing, and local delivery conditions.

Standard shipping estimates are generally as follows:

  • United States: 5-10 business days
  • Canada: 7-15 business days
  • United Kingdom: 7-15 business days
  • Australia / New Zealand: 8-15 business days
  • Europe: 7-18 business days
  • Asia: 6-12 business days
  • South America: 10-20 business days
  • Africa: 10-20 business days

These are estimates only and are not guaranteed.

Delivery times may be longer for Alaska, Hawaii, U.S. territories, remote areas, island regions, or locations affected by customs or carrier disruptions.

5. Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information, if available.

You can use your tracking number to monitor your shipment through the applicable carrier or tracking page provided in your shipping confirmation email.

If you do not receive tracking information within a reasonable time after placing your order, please contact us at support@oasisritual.com.

6. Delays

We are not responsible for shipping delays caused by events outside our reasonable control, including:

  • customs processing delays
  • carrier delays
  • weather events
  • transportation disruptions
  • labor strikes
  • local delivery interruptions
  • inaccurate or incomplete shipping information provided by the customer
  • high seasonal order volume

Estimated delivery windows are not guaranteed delivery dates.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, VAT, and other local fees may apply once your order reaches your destination country.

These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated at checkout.

We do not control these charges and cannot predict what they may be. We recommend checking your country’s import rules before placing an order.

8. Refused Shipments and Customs Issues

If an international order is refused, abandoned, or not accepted due to customs fees, import charges, or local delivery issues, we may not be able to refund the order or reship it.

If a package is returned to us after being refused or left unclaimed, any refund issued may be reduced by:

  • original shipping charges
  • return shipping charges
  • customs charges
  • carrier handling fees
  • any other fees incurred as a result of the refused shipment

9. Incorrect Addresses

Please make sure your shipping address is correct before completing your order.

If you enter an incorrect or incomplete address and the package is delayed, lost, returned, or misdelivered as a result, we are not responsible for that loss.

If you notice an address mistake after placing your order, contact us immediately at support@oasisritual.com. We cannot guarantee that changes can be made once the order has been submitted.

10. Lost, Stolen, or Missing Packages

If your package appears lost in transit, please contact us at support@oasisritual.com and include your order number.

If tracking shows that a package was delivered to the address provided at checkout, we may ask you to:

  • check with household members or neighbors
  • look around the delivery location
  • contact the carrier directly

We are not responsible for stolen packages or packages marked as delivered by the carrier, but we will do our best to help you investigate the issue.

11. Damaged Orders

If your order arrives damaged, please contact us at support@oasisritual.com as soon as possible.

To help us resolve the issue quickly, please include:

  • your order number
  • a brief description of the problem
  • clear photos of the damaged item
  • clear photos of the packaging, if available

We will review the issue and, if appropriate, offer a replacement, refund, or other resolution at our discretion.

12. Split Shipments

In some cases, items in the same order may ship separately depending on inventory, fulfillment location, or package size.

If this happens, you may receive separate tracking updates for different parts of your order.

13. Return Shipping

If a return is approved under our Returns & Refund Policy, you may be responsible for return shipping costs unless the return is due to our error, a damaged item, or a defective item.

Please do not send items back without contacting us first and receiving return instructions.

14. Policy Updates

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

15. Contact Us

If you have any questions about this Shipping Policy, contact us at:

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Email: support@oasisritual.com